This weekend, I visited my parents in Vegas. While my daughter was entertained by Grandma and Grandpa, I settled in to a routine that I’d long forgotten—I read an actual hard copy of the Wall Street Journal. With newsprint dotting my fingers, I read cover to cover.
I usually get my news online and it just isn’t the same. When I got to the Opinion section and this article by Bill Wyman, “What Newspapers Can Learn From Craigslist,” I couldn’t help but think there was some cosmic alignment at this particular moment.
Wyman opines that newspapers need to put readers first and get rid of the unwanted navigation elements, like multiple links to different sections of the site. Instead, newspapers should take a page from Craigslist, which has been criticized for its simplicity. Craigslist gives users exactly what they want and puts very little on the site that isn’t useful to them.
I think Wyman’s right. It’s high-time newspapers think about online readers and what we want. I’d be thrilled to get to the editorial without the other garbage crowding my screen.
All marketers could really do a better job of this. Sometimes, we’re too caught up on what we want to put on the page, rather than what the user wants or needs from it.
Maybe I’m wrong. Could newspapers be making the online experience so miserable that we‘re driven to pick up a hard copy? After all, I flipped through my parents’ copy of the WSJ over a cup of Verona this weekend, and today I’m a returned subscriber.
